Village Agents are local people employed on a part-time basis to become trusted members of their communities and a valuable resource. They network extensively with Parish Councillors, Police Community Support Officers, social group organisers, transport providers, church groups, youth workers and others within their community. They receive ‘referrals’ from agencies and members of the community about people needing information or support.
Village Agents make home visits when necessary and provide high-quality information. They enable direct access to a wide range of services and use a secure electronic referral system. They may informally carry out a series of practical checks related to safety in the home (e.g. smoke alarms, falls prevention), benefit entitlement and energy efficiency. Visits are followed up when necessary by experts who will provide specialist information, advice and services, e.g. the fire service and social care. Village Agents identify unmet needs within their community and respond by initiating and supporting new social and healthy activities.
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